Delivery & returns
We currently deliver to the following European and Worldwide destinations : Australia, Austria, Belgium ,Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Hong Kong, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.
Standard Delivery is free on all UK orders over £60*, or £3.95 for orders under £60 (* £8 to Northern Ireland / Channel Isles) and takes between 3-5 working days. Please note, during busy periods, orders can take between 5-7 working days.
Next Day Delivery is £4.95 (£20 for Norther Ireland / Channel Isles)
In order to qualify for next day delivery you must place your order by 3pm, Monday to Thursday. Please note the cut off for next day delivery on jewellery is 12pm.
Orders placed after 3pm on Thursday will not be sent Friday, next day delivery does NOT include Saturdays, therefore will be delivered on the next working day. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.
We do not deliver on a bank holiday so please bear this in mind when placing your order. We use a variety of couriers depending on location, if you would like to know which courier we will use to send your parcel please contact customer services and we will be happy to help.
We now offer a click and collect service to mainland UK, please order normally to your home address, and once DPD have your parcel they will send either a text or email giving you the option to deliver to the closest pick up shop
Delivery is £10 and takes within 3-7 working days.
Delivery is £25 to Norway / Croatia / Iceland / Switzerland / Serbia / Bosnia.
International Worldwide Delivery
Delivery is £15. It takes between 4-7 working days.
Delivery is £25 to Japan.
Please note we do not deliver to Russia.
These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally.Please note that we do not deliver to PO Boxes. Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay
Returns and Refunds policy
With all returns, please ensure the below procedure is followed in any email correspondence to us for a swift resolution with our customer service team:
- Your ORDER NUMBER in the subject line (not any invoice numbers or shipment numbers)
- Some images of the item you have and also images identifying what the issue is that you are facing
If you have any queries regarding our returns process, please do not hesitate to contact us at firstname.lastname@example.org.
All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges. When a refund has been processed you will be notified via email stating “Refund Memo”. This means a refund has been actioned on the order and it will be returned back to the method of payment you used (debit card / paypal).
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
Hygiene - Please note that in the interests of hygiene, earrings cannot be returned, unless they are faulty.
Returns Address: Runway Accessories Web Returns, Bay Studio Main Building - Unit 1, Bay Studios Business Park, Ffordd Amazon, Swansea, SA1 8QB
NON-FAULTY GOODS and SALE ITEMS
Returns are free within the UK on full price items, please follow the instructions on the DPD Return To Shop label inside your order. If you do not wish to use this service then please contact our customer service team who will be able to provide a pre-paid label for Royal Mail. During sale, you, the customer are responsible for the cost of sending back any items.
Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
We will not accept any returns for non-faulty items that have been used and/or tags removed.
Please note, we cannot accept returns of personalised items.
If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.
As we are unable to reimburse you for the cost of the returns postage, we offer a pre-paid returns label for any faulty goods. Please contact us on +44 (0) 1252 533 561 or email@example.com to receive your pre-paid label.
If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).